Terms and conditions

Making A Purchase

Making a purchase couldn't be easier. Just browse our catalogue and click on any items to view further details and put them into the shopping cart if you wish . After you have finished your selection, click on "Add To Basket" and you will be asked for the few details that we need to be able to satisfy the order.

Shipping And Handling

The website knows the weight of your order and the shipping destination. We aim for 24-48 hours on orders placed before 12pm. (excluding bank holidays and weekends). Items are sent via Next Working Day signed for courier service, monday to friday.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from within the European Union , 20% vat is added. The only exception to this is the Channel Islands, where no VAT is charged.

Cancelling an order

Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days of delivery.

To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within 7 working days of the date that the items were delivered. We request that you email us at sales@hygieneservices.uk.com to tell us that you are returning goods before you send them. 24 hours advance warning is required for returns. The return address is:

Easy Hygiene Westerly Cottage Water Lane Shelley Huddersfield HD8 8HR UK

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Shopping on easyHYGIENE.co.uk

Once an order is placed using the on-line shopping facility you will receive an e-mail confirmation automatically (please do not respond to this unless any of the details are incorrect). The fact that you have received an e-mail notification does not mean that we will be able to complete your order. If for any reason we are not able to fulfil your order we will contact you at the earliest possible opportunity. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate.

About easyHYGIENE.co.uk Limited

This website is owned and operated by Hygiene Services Yorkshire Limited, a Yorkshire based washroom services company. If you need to contact us, please use our contact form, or call customer services on: 01484 605399 VAT Registration no: 755730418 Company Registration no: 547 8249

Pricing on easyHYGIENE.co.uk

Our current prices are as displayed on the website. We will endeavour to ensure that the prices shown on this website are correct. If for any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate. All delivery charges are included in the total amount payable which you will have the opportunity to check before confirming your order.

All prices are inclusive of VAT charged at the current rate.

Payments to easyHYGIENE.co.uk

You can pay for your goods by Visa, MasterCard or American Express credit cards or by Switch, Solo or Delta debit cards. We currently use the SAGEpay Secure payment system. Paypal Payments to orders@easyhygiene.co.uk.

Please Note: The above methods of payment are for UK customers only.

All Credit/Debit card transactions conducted over the Internet are encrypted to minimise the risk of third party attack and misuse of the details therein.

Delivery of Goods

All deliveries have a standard charge of £5.50 across the board. Where stated, certain products are delivered for less or FREE of charge. Check the description of the desired product.

If you live in any of the following Post Code areas AB31 to AB38, AB40 to AB56, IV1 toIV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50, BT (All). HS (All), IV41 to IV49, IV51, 55 & 56, KA27 & 28, KW15 to KW17, PA20, PA41to PA49, PA60 to PA78, PH42 to PH44, ZE (All), Isle of Man (IM), Channel Islands, we offer the following delivery service:

Within 5 Working Days at £17.50 Plus VAT.

For All HS (Western Isles), IV41 – IV51, IV55 – IV56 (Skye), KA27 (Arran), KA28 (Millport), KW15 – KW17 (Orkney), PA41 (Gigha), PA42-PA49 (Islay), PA60 (Jura), PA61 (Colonsay), PA62 – PA76 (Mull), PA77 (Tiree), PA78 (Coll), PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna), All ZE (Shetlands):

Within 5 Working Days at £21 Plus VAT.

Channel Islands, Isle of Man or Eire, we offer the following delivery service:

Within 5 Working Days at £25 Plus VAT.

For Northern Ireland: Within 5 Working Days at £27 Plus VAT.

We realize this may seem expensive, but unfortunately this is what we get charged by the couriers. We do not make any money on deliveries. Certain products such as Hand Dryers, storage heaters and baby changing units, because of the weight, may incur additional charges. We will inform you prior to dispatch if there are any additional charges to pay.

Although you may enter a delivery address that differs from the cardholder address, for anti-fraud reasons we reserve the right to delivery to the cardholder address on your first order. We will endeavour to deliver your goods as soon as possible and will try to meet your delivery instructions. We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If you refuse a delivery without prior consent from us you will be liable for all delivery costs plus a £10 administration fee. If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf. Please be aware that for repeated delivery attempts you may be charged an additional fee to cover the charges made by the couriers. We will notify you of any charges before your order is delivered to you. It is your responsibility to check the condition of the goods upon delivery before signing for them. The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign as "DAMAGED". If the packaging appears damaged please state this on the delivery documentation, this will help us to make claims on your behalf from the couriers should the item prove to be beyond repair. If you sign for a 'Clean Bill of Delivery', any insurance claims against the courier for damage in transit will be void. In the event that the goods arrive damaged, you must notify us of any apparent damage or missing goods within 48 hours of delivery to avoid additional charges. You shall then give easyHYGIENE an opportunity to inspect the goods within a reasonable time following delivery and before any use is made of them. If you should fail to comply with these provisions the goods shall be conclusively presumed to be free from defect or damage and you shall be deemed to have accepted the goods. Items you order from easyHYGIENE may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately. Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed your order.

Refusing a Delivery Once Goods Have Left Us

Please note that if you refuse goods from our Courier once they have been sent to you, we reserve the right to bill you for both the cost of sending the item and the return of the item to us. This cost, as charged by our Courier is £16, plus vat. If you refuse an order without instruction from ourselves and it becomes lost in transit we will not refund the value of goods as all liability will have passed to the person who refused the delivery. Any losses or damaged that occurs from lost parcels will be the responsibility of the person who ordered the goods.

Cancellation and Return of Goods

We believe that you will be delighted with your goods, however, in the event of you feeling that it is necessary to return the goods we will keep the process as simple and professional as possible. You can return your goods in their original condition to easyHYGIENE within 14 days of receipt of goods. To do this, please e-mail us or write to us. You will be responsible for the goods until they reach us, so it is our recommendation that you use a secure delivery method, which requires a signature on delivery. Please Note that if you fail to take reasonable care of the goods easyHYGIENE reserves the right to refuse return. Our 14 day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, with original packaging and we will issue a full refund for the price you paid for the item only, within 30 days of the goods arriving with us. Please note: we can only accept the return of opened items if they are faulty. You will be responsible for the original delivery to you and the return postage. Certain products are made to order, and the cancellation of these products will result in a 60% restocking fee being charged. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. We do not charge a re-stocking fee during the 7 working day cancellation period. If you return goods to us which are faulty or you have received by mistake or any other reason, which is deemed to be our fault, within 14 days, we will refund all payments made to us. In this instance please contact us by telephone and we will advise you how you should send the goods to us. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights for example, if goods are faulty or not as described.

Faulty Goods

Damaged Items: if you take delivery of an easyHYGIENE package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange. Defective Items: you have the right to return a faulty item within a reasonable period of time. Please keep any warranty information that accompanies your item, as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Note: in the event of us sending you a replacement for a damaged or defective item, you must return the original item to easyHYGIENE within 14 days. In the event of a manufacturing fault claim you may be required to email us digital images to Customer Services.

Warranties

All our Electrical products carry a 1 year Manufacturers warranty. Others carry up to 5 years. All warranties are replacement parts only. No cover for install labour costs or subsequent losses. Check the description of the product. The remaining products carry a 30 day money back guarantee against failure and defects under reasonable operating conditions. It is the customer's responsibility to ship faulty products back to easyHYGIENE in the UK and to cover delivery costs and insurance and also the cost of shipping the product back to an address outside of the UK. All permanent electrical appliances must be installed by a fully qualified electrician. Any attempt to install an appliance by anyone other than a fully qualified electrician will immediately invalidate any manufacturers warranty.

Complaints Procedure

In the unlikely event that you have a complaint concerning an order through Easy Hygiene then please contact us as follows.

e-mail at contact@hygieneservices.uk.com telephone on 01484 605399 (+44 1484 605 399 from outside the UK). We will acknowledge receipt of your email within 3 working days. Please note that the telephone line is manned from 9.00am to 5.30pm UK time Monday to Friday, and an answer phone available all other times. Please make use of our email also outside these hours to leave a message. By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products except items that are subject to manufacture and have been opened. We regret that we also cannot accept cancellations of contracts for the purchase Products where the item has been unsealed. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/

Our responsibility to you

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Privacy:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not pass your details onto any other company or individual without your consent.

The type of information we will collect about you includes:

your name address email address

 

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

General:

We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.